This is our Privacy Statement. It tells you how we collect and process data received from you on our site. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

Because your privacy is very important to us, Nail Your Writing operates by these principles:

1. The Nail Your Writing website (“Site”) is maintained by Nail Your Writing Sole Proprietorship Business, a company incorporated in Greece.
2. Our use of any personal information you provide to Nail Your Writing is regulated and protected by the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regards to the processing of personal data and on the free movement of such data, known as General Data Protection Regulation (GDPR). Nail Your Writing also abides by the data protection principles, enshrined in The Data Protection Act 2018, the UK’s implementation of the General Data Protection Regulation (GDPR).
3. This Privacy Statement forms part of Nail Your Writing’s terms of service.
4. To the extent that Nail Your Writing collects any information from our visitors and users, whether that information is personally identifying or not, either from actively provided information, “cookies,” or our web hosting service, Nail Your Writing uses such information only for our own purposes relating to providing our editing, proofreading, and academic counselling services. Nail Your Writing does not sell information about our clients to anyone. (For more information about cookies, see below)

Visiting nailyourwriting.com

When you visit our Site, our server collects information (“server logs”) regarding the pages you request, your IP address, and the server’s success in sending you the page you requested. These server logs are used for diagnostic and maintenance purposes and to produce aggregated statistics that we may use to monitor and improve our services.

Your web browser may accept a “session cookie” that allows the web server to associate your requests with each other and to distinguish them from the requests of other visitors. The “session cookie” is a random string of letters and numbers and contains no personally identifying information.

Your web browser sends information “request headers” to any site you visit to let the site know what language(s) you prefer to see the site displayed in. You can control this information using the options or preferences settings in your browser software. This information is used only to serve the current request and for system diagnostics.

When you use our Site’s search page, the search terms you requested and the top results displayed may be remembered to monitor and improve the accuracy of the search results that the search page provides. This information is not used by us for other purposes.

We use cookies and various types of tracking technologies to understand customer behaviour, to track sale channels, and for marketing/remarketing purposes. This includes technologies such as Facebook Pixel, Google Analytics User-ID, and other technologies that use anonymous tracking.

We will retain and evaluate information on your recent visits to our website and how you move around different sections of our website for analytics purposes with the goal of helping you and future visitors navigate the website more efficiently and intuitively.

When Contacting Nail Your Writing

Your personal information, including the contact details you provide, is used to respond to any email, website, postal, or telephone query you make.

If your inquiry is about an order you have already placed, your inquiry will be correlated with the information regarding that order.

Information regarding your query and our response may be retained to assist us in fulfilling future orders, for example, when you ask us for a quote or to create a customised service for you or to answer further queries from you.

Information regarding your query and our response may be used to monitor or improve our customer service procedures.

Your Data

All personally identifying data related to your website visits and purchases is stored on our secure servers. We will retain your purchase history in perpetuity to better serve you. We will remove your personally identifying data from our marketing platforms if you have not purchased a service from Nail Your Writing in two years or more.

Under the GDPR, you have the right to:

• request access to, deletion of or correction of, your personal data held by us at no cost to you;
• request that your personal data be transferred to another person (data portability);
• be informed of what data processing is taking place;
• restrict processing;
• to object to processing of your personal data; and
• complain to a supervisory authority.

Placing an Order with Nail Your Writing

We provide SSL/TLS encryption to ensure the secure transmission of your information when you place an order, including your payment details and your documents. The strength of the encryption will usually be 256-bit or higher. We recommend using the latest version of your web browser software to ensure that strong encryption is supported by your browser. You accept responsibility for ensuring the activation of the security features of your browser or computer that enable it to communicate your information securely to our Site.

When you place an order for services, we ask for the following:

• Your name, email address, and telephone number
• The document(s) you require service on and any special instructions relating to the service you order

This information is used to fulfil your order, to contact you if it is necessary to clarify your instructions or the process, to collect payment, or to otherwise complete your order.

Banks and e-payment services may monitor financial activity for legal reasons or to ensure compliance with their terms of service to you and to us. Therefore, we may occasionally provide additional details regarding your order or transaction for these purposes upon request.

We may use information collected and provided to us by the sites where we advertise to track the success of our advertising campaigns and thereby keep our costs and prices low. This information is aggregated and, therefore, does not contain any personally identifying information.

Information on an order received is retained after the order is completed for legal purposes, including tax, audit, and corporate records, and may also be used for customer service and order fulfilment purposes where several orders are in some way similar or related, such as the chapters of the same manuscript or thesis or a sequel. If you are concerned about personal information in the documents that we edit as part of our services, we encourage you to insert placeholders for any personal information.

We will retain your purchase history and use details of the services you have previously purchased to help suggest other services we believe may be of value to you.

Providing Feedback to Nail Your Writing

Your feedback is valuable. We like to know when we’ve done well and how we can improve. The feedback and reviews you provide for completed orders will be correlated with the information regarding the order the feedback relates to. We may also contact you to respond to the feedback you provide.

If you provide feedback through our Site, you may choose to permit us to publish it in the testimonials section of our Site and elsewhere (e.g., Instagram, LinkedIn, Facebook). If you permit us to do this through our Site, we will publish the first name or nickname you provide and your general location (not your address) or affiliated institution, and we will edit your comments to remove any other personally identifying information as well as for spelling and grammar, if required.

Creating an Account with Nail Your Writing

Creating an account is optional. You are not required to create an account to place orders with Nail Your Writing. When you create an account, your name, address, email address, and phone number are stored for your use on future visits to our Site. You may also store language and currency preferences in your account. You must log in to access your account.

If you create an account, you will have access to tracking information on all orders you place. If your account is linked to a business account, you consent to information on all orders you place being provided to the person(s) responsible for the business account.

Through your account, you can choose to receive newsletters and special offers from Nail Your Writing by email. This option is not on by default and is not a requirement for creating an account. You may also choose to turn this option on or off at any time by logging into your account.

Connecting to Cloud Services

While placing or picking up an order with Nail Your Writing, you may choose to connect to your accounts on third-party services such as Dropbox or Google Drive to transfer files. If you select a file for a quote, a copy of that file will be temporarily transferred to us for the purpose of providing your quote. If you attach a file to an order, we will retain a copy of that file and attach it to your order.

When creating an account with Nail Your Writing, you may choose to sign in using a third-party service such as Google or Facebook. We will store a unique identifier for your account on the third-party service to enable you to sign in to your Nail Your Writing account in the future. You may authorise your third-party service provider to provide us with details of your name, email address, and/or phone number to pre-populate your Nail Your Writing account details.

Statistical Analysis

Nail Your Writing may, from time to time, make use of analytics advertising features, including but not limited to remarketing, remarketing with analytics, display network impression reporting, and demographics and interest reporting. This is done via advertising cookies and anonymous identifiers. If you wish to opt out of these features, you may do so through Ads Settings, Ad Settings for mobile apps, or any other available means (for example, the NAI’s consumer opt-out). Please also see https://tools.google.com/dlpage/gaoptout/

Nail Your Writing may contract third parties to analyse other data provided to us, on an aggregate basis and subject to a non-disclosure agreement, for the purpose of improving our services.

Legal Disclosure

We do not share personal information or your documents with any third parties except as disclosed in this policy. We may need to disclose personal and other information we hold as a result of a legal process or for other reasons required or allowed by applicable laws. If we believe that a crime, tort, or other illegal act, including payment fraud, has taken place or is about to take place, we may voluntarily disclose relevant personal information to the police, courts, or other competent authorities.

Agents, Successors, and Assigns

Nail Your Writing may, from time to time, employ the services of contractors or agents. If said contractors or agents require access to personal information or documents held by Nail Your Writing to perform their duties, they will be bound by a non-disclosure agreement and required to adhere to this Privacy Statement.

Should Nail Your Writing be purchased by, sell a substantial part of its business operations to, or merge with another company, personal information we hold may form part of the business records transferred to the new owner (including on a due diligence review). This Privacy Statement, or an equivalent policy, will become binding upon the new owner.

Recourse and Dispute Resolution

Any personal information you provide to Nail Your Writing is regulated and protected by the laws of the General Data Protection Regulation (EU) 2016/679 (GDPR) in the European Union (EU) and the European Economic Area (EEA). Accordingly, Nail Your Writing also abides by the data protection principles enshrined in The Data Protection Act 2018, the UK’s implementation of the General Data Protection Regulation (GDPR).

You have the right to know what personal information Nail Your Writing holds about you and to request a correction of any errors or omissions therein. We reserve the right, as required by law, to ask for additional evidence of your identity to ensure that the personal information we hold is disclosed only to you. Please direct all such inquiries by email and enclose a copy of a document that confirms your identity (i.e., your driving license) to info@nailyourwriting.com

The Parties will use their best efforts to negotiate in good faith and settle any dispute that may arise out of or relate to this Privacy Statement or any breach of it.

13.2If any such dispute cannot be settled amicably through ordinary negotiations between the parties, or either or both is or are unwilling to engage in this process, either party may propose to the other in writing that structured negotiations be entered into with the assistance of a fully accredited mediator before resorting to litigation.

13.3If the parties are unable to agree upon a mediator, or if the mediator agreed upon is unable or unwilling to act and an alternative mediator cannot be agreed, any party may within 13 days of the date of knowledge of either event apply appoint a mediator.

13.4Within 13 days of the appointment of the mediator (either by mutual agreement of the parties or in accordance with their mediation procedure), the parties will meet with the mediator to agree the procedure to be adopted for the mediation, unless otherwise agreed between the parties and the mediator.

13.5All negotiations connected with the relevant dispute(s) will be conducted in confidence and without prejudice to the rights of the parties in any further proceedings.

13.6If the parties agree on a resolution of the dispute at mediation, the agreement shall be reduced to writing and, once signed by the duly authorised representatives of both parties, shall be final and binding on them.

13.7If the parties fail to resolve the dispute(s) within 60 days (or such longer term as may be agreed between the parties) of the mediator being appointed, or if either party withdraws from the mediation procedure, then either party may exercise any right to seek a remedy through arbitration by an arbitrator.

13.8Any dispute shall not affect the parties’ ongoing obligations under this Privacy Statement.

About Cookies

What Is a Cookie?

Does Nail Your Writing Use Cookies?

Yes. Nail Your Writing uses first- and third-party cookies, in combination with pixels, local storage objects, and similar devices (collectively, “cookies” unless otherwise noted). We do this to distinguish you from other users and to help us provide you with a good experience, improve our service, and personalise ads and content for you.

All Cookies used by and on our website are used in accordance with current English and EU Cookie Law. A few of the cookies we use last only for the duration of your web session and expire when you close your browser. Other cookies are used to remember you when you return to the site and will last for longer.

Some cookies are necessary to ensure that custom services developed for corporate clients are private and secure. See the above section Visiting Nail Your Writing.com for more information.

Your Consent

Withdraw Your Consent at Any Time

If you do not wish to accept cookies in connection with your use of the Site, you will need to delete and block or disable cookies via your browser settings (see below).

Please note that disabling cookies will affect the functionality of the Site, and it may prevent you from being able to access certain features on the Site.

Changing Your Cookie Settings

The browser settings for changing your cookie settings are usually found in the “options” or “preferences” menu of your internet browser. In order to understand these settings, the following links may be helpful. Otherwise, you should use the “Help” option in your internet browser for more details.

• Cookie settings in Internet Explorer
• Cookie settings in Firefox
• Cookie settings in Chrome
• Cookie settings in Safari

More Information

To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org

Thank you for reading our Privacy Statement. If you have any questions or concerns, please contact us.